Posts from February 2009

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Mail Forwarding Problems (55066) - RESOLVED
<This post is a follow-up>
26th of February 2009, 14:56:02Service Issues
[All OK]
This is an update to the previous posts regarding mail delays for Just-The-Name customers who forward mail on to Plusnet accounts.

Our network engineers have now implemented a fix. We will now be smarthosting forwarded email through a new spam...
Planned Just The Name Maintenance - Wednesday 25th February 13:30-15.00
<This post is a follow-up>
<View the update to this post>
25th of February 2009, 13:08:57Announcements (Metronet)
When's this work happening?
This afternoon.

What does it affect?
Email forwarding.

How long will it take?
About an hour.

What does the work involve?
We will be smarthosting forwarded email through a new spam filtering platform.

Is it likely to...
Planned Hosting Platform (PAYH/Plesk) Maintenance - Friday 20th February 7:00am-8:00am
19th of February 2009, 16:35:56Announcements (BT)
When's this work happening?
Early tomorrow morning.

What does it affect?
We're changing some of the configuration files on the hosting servers.

How long will it take?
About an hour.

What does the work involve?
A software update.

Is it likely to...
Planned Hosting Platform (PAYH/Plesk) Maintenance - Friday 13th February 7:00am-8:00am
12th of February 2009, 14:06:44Announcements (Metronet)
When's this work happening?
Early tomorrow morning.

What does it affect?
Access to to our mail servers and customer databases (plesk-mail01 & plesk-db01).

How long will it take?
About half an hour.

What does the work involve?
A software...
PAYH Website and Control Panel access (55111) - RESOLVED
<This post is a follow-up>
07th of February 2009, 16:56:58Service Issues
[All OK]
This is an update to Wednesday's post about problems accessing our plesk-host04 server.

Our engineers have fixed the problem and service has been restored.

Please accept our apologies for the inconvenience.

Kind Regards,

Bob Pullen
Customer...
PAYH Website and Control Panel access (55111) - NEW
<View the update to this post>
04th of February 2009, 17:22:56Service Issues
[Services Down]
We are currently experiencing a problem with our plesk-host04 server.

Customers using this host will be unable to access the control panel or navigate to their websites.

Our network engineers are investigating and we'll provide further details as...
Mail Forwarding Problems (55066) - NEW
<View the update to this post>
03rd of February 2009, 15:51:11Service Issues
[On-going Issues]
Customers who forward their Just-The-Name email on to a Plusnet account may be experiencing delays in the receipt of this mail.

We are working on the cause of the problem and will provide an update shortly.

Sorry about any hassle this...

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