Posts from November 2007

History

PAYH Database Maintenance - Thursday 29th November 5:00am-6:30am
27th of November 2007, 17:53:52Announcements (Metronet)
Maintenance Window:-
Thursday 29th November 5:00am-6:30am

Service Affected:-
Plesk database availability.

Duration of expected customer impact:-
Approximately 15 minutes.

Detailed description of work to be performed:-
We need to stop the master...
Just The Name Email Forwarding (48094) - RESOLVED
<This post is a follow-up>
26th of November 2007, 16:27:39Service Issues
[All OK]
This is an update to the previously reported problem affecting Just The Name customers who are forwarding their domain email to Pipex addresses. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=779

Our...
Just The Name Email Forwarding (48094) - NEW
<View the update to this post>
26th of November 2007, 10:10:30Service Issues
[Services Down]
We are currently aware of a problem where email sent to domains that are forwarded to Pipex email accounts is not arriving.

Our network engineers are currently investigating and further details will be provided as they become available.

Kind...
Planned PAYH Maintenance - Wednesday 21st November 1:00am-4:00am
20th of November 2007, 17:55:30Announcements (Metronet)
Maintenance Window:-
Wednesday 21st November 1:00am-4:00am.

Service Affected:-
PAYH sites and access to control panels.

Duration of expected customer impact:-
Approximately 5 minutes.

Detailed description of work to be performed:-
We are making...
PAYH Customer Websites (43330) - UPDATE
<This post is a follow-up>
20th of November 2007, 09:29:14Service Issues
[All OK]
This is an update to the previously announced problem affecting access to Pay As You Host customers' websites.

A copy of the last announcement can be found here:-
http://www.servicestatus.net/index?id=773

We are pleased to announce that all...
Port995 Email Delays (47783) - RESOLVED
<This post is a follow-up>
12th of November 2007, 10:06:07Service Issues
[All OK]
This is an update to the previously reported problem causing delays in the arrival of email for Port995 customers. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=775

Email queues have returned to normal...
Port995 Email Delays (47783) - NEW
<View the update to this post>
08th of November 2007, 11:55:58Service Issues
[On-going Issues]
We are currently investigating reports of delayed email for Port995 customers.

This appears to be caused by a large number of bounced emails causing a queue on the mail servers.

We have released the bounce messages and the queues are starting to...

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