Posts from January 2007

History

inUK FTP/Sendmail/Shopkeeper Problems - RESOLVED
<This post is a follow-up>
31st of January 2007, 13:20:27Service Issues
[All OK]
This is an update to the previously reported problems affecting FTP, Shopkeeper and Sendmail for inUK customers. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=690

Our network engineers have identified and...
inUK Emergency Disk Maintenance - Wednesday 31st January 3:00pm-9:00pm
31st of January 2007, 12:17:27Announcements (Metronet)
Maintenance Window:-
Wednesday 31st January 3:00pm-9:00pm.

Service Affected:-
inUK - all services.

Duration of expected customer impact:-
Intermittently during the maintenance window. There may also be a complete outage lasting approximately 20...
inUK FTP/Sendmail/Shopkeeper Problems - NEW
<View the update to this post>
31st of January 2007, 09:26:05Service Issues
[Services Down]
We are currently investigating a problem affecting FTP, Shopkeeper and Sendmail for inUK customers.

Attempts to establish a connection with the FTP server will result in time-out or connectivity errors. We are aware of problems accessing...
PAYH v1 Email Problems (39656) - RESOLVED
<This post is a follow-up>
29th of January 2007, 12:00:04Service Issues
[All OK]
This is an update to the previously reported problems affecting the sending and receipt of email for some customers using our Pay As You Host service. A copy of the original announcement is available here:-
http://servicestatus.net/index?id=686

Our...
inUK / Legacy Metronet Sendmail Problem (39669) - RESOLVED
<This post is a follow-up>
29th of January 2007, 11:31:51Service Issues
[All OK]
This is an update to the previously reported problem affecting the use of sendmail for inUK and Legacy Metronet customers. The original announcement can be seen here:-
http://servicestatus.net/index?id=687

Our network engineers have identified and...
inUK / Legacy Metronet Sendmail Problem (39669) - NEW
<View the update to this post>
26th of January 2007, 17:51:42Service Issues
[Services Down]
We have recently identified a problem where emails sent from customer hosted sites using sendmail are not leaving the server.

Our network engineers are investigating and further details will be provided as they become available.

Kind Regards,

Bob...
PAYH v1 Email Problems (39656) - NEW
<View the update to this post>
26th of January 2007, 15:34:14Service Issues
[Services Down]
We have recently become aware of a problem affecting the sending and receipt of email for some customers using our Pay As You Host service.

Some customers may find that email is not reaching them or that they are receiving time-outs when trying to...
Just The Name URL Masking - UPDATE
<This post is a follow-up>
25th of January 2007, 14:58:42Service Issues
[All OK]
This is an update to the previously reported problem affecting URL Masking for Just The Name Customers. A copy of the original post can be seen here:-
http://servicestatus.net/index?id=684

Our network engineers have restarted the proxy server on...
Just The Name URL Masking - NEW
<View the update to this post>
25th of January 2007, 14:16:22Service Issues
[Services Down]
We are currently investigating a problem affecting URL Masking for Just The Name Customers.

Our network engineers are aware of the problem and further details will be provided as they are made available.

Kind Regards,

Bob Pullen
Customer Support
inUK FTP Problems - RESOLVED
<This post is a follow-up>
24th of January 2007, 09:53:47Service Issues
[All OK]
This is an update to the previously announced problem affecting FTP access for inUK customers. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=682

Our network engineers have resolved the problem by...
inUK FTP Problems - NEW
<View the update to this post>
24th of January 2007, 09:22:41Service Issues
[Services Down]
We are currently investigating a problem affecting FTP access for inUK customers.

Attempts to establish a connection with the server will result in time-out or connectivity errors.

Our network engineers are working to resolve the problem and...
Just The Name/inUK Email Problems (39261) - RESOLVED
<This post is a follow-up>
17th of January 2007, 12:55:18Service Issues
[All OK]
This is an update to the previously reported problem affecting the sending of email to domains owned by inUK and Just The Name customers. A copy of the last announcement can be seen here:-
http://servicestatus.net/index?id=680

Our network engineers...
Just The Name/inUK Email Problems (39261) - UPDATE
<This post is a follow-up>
<View the update to this post>
15th of January 2007, 20:36:05Service Issues
[On-going Issues]
This is an update to the previously reported problem affecting the sending of email to domains owned by inUK and Just The Name customers. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=679

Some attempts to...
Just The Name/inUK Email Problems (39261) - NEW
<View the update to this post>
12th of January 2007, 11:31:43Service Issues
[Services Down]
We have recently become aware of a problem affecting the delivery of email to some of our inUK and Just The Name customers.

Attempts to sent email to customers' addresses may result in the sender receiving a failed delivery report similar to the...
Customer Support Response Times (39111) - RESOLVED
<This post is a follow-up>
11th of January 2007, 18:16:42Service Issues
[All OK]
This is an update to the previously reported problem affecting customer support centre response times. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=677

Our network engineers have resolved the system...
Customer Support Response Times (39111) - NEW
<View the update to this post>
10th of January 2007, 15:37:48Service Issues
[On-going Issues]
We would like to advise customers that email support turnaround times are currently in excess of 24 hours.

This is due to a system error that has caused delays in the arrival of customer contacts.

This is also affecting a number of other services...
PAYH V1 Incoming Email (39115) - UPDATE
<This post is a follow-up>
08th of January 2007, 17:07:29Service Issues
[All OK]
This is an update to the previously reported problem affecting the receipt of email for Pay As You Host v1 customers. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=675

Our network engineers have now...
PAYH V1 Incoming Email (39115) - UPDATE
<This post is a follow-up>
<View the update to this post>
08th of January 2007, 12:00:00Service Issues
[Services Down]
This is an update to the previously reported problem affecting the receipt of email for Pay As You Host v1 customers. A copy of the original announcement can be seen here:-
http://servicestatus.net/index?id=674

Our network engineers have identified...
PAYH V1 Incoming Email (39115) - NEW
<View the update to this post>
08th of January 2007, 10:56:47Service Issues
[Services Down]
We are currently aware of a problem whereby some Pay As You Host Version 1 customers are not receiving email to their mailboxes.

Our network engineers are investigating the problem and further details will be provided as they are made...
PAYH V1 Control Panel & Website Accessibility - RESOLVED
<This post is a follow-up>
05th of January 2007, 17:44:52Service Issues
[All OK]
This is an update to the previously reported problems affecting Pay As You Host customers. A copy of the original announcement can be seen here:-
http://www.servicestatus.net/index?id=672

Access to customers' websites and the PAYH v1 Control Panel...
PAYH V1 Control Panel & Website Accessibility - NEW
<View the update to this post>
05th of January 2007, 13:40:16Service Issues
[Services Down]
Our network engineers are currently investigating a problem preventing access to Pay As You Host websites.

Attempts to access the control panel are also likely to result in proxy errors for customers.

We are investigating as a priority and will...
Email delays (mxlast) - Resolved
<This post is a follow-up>
02nd of January 2007, 16:37:05Service Issues
[All OK]
Our engineers have confirmed the problem causing email delays when going through the mxlast servers has now been resolved. E-mail is now been dequeued as expected and any delays experienced should continue to reduce over the next 48 hours until the...

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