Posts from October 2006

History

Broadband Authentication Problem - (Ref 37151) - UPDATE
<This post is a follow-up>
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31st of October 2006, 23:40:49Service Issues
[On-going Issues]
This is an update to the previously announced problems whereby some broadband customers are experiencing difficulty connecting and seeing errors such as "invalid username or password", "error 691" or "error 718". A copy of the last announcement can...
Broadband Authentication Problem - (Ref 37151) - NEW
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31st of October 2006, 21:22:17Service Issues
[On-going Issues]
We are currently investigating reports of some broadband customers being unable to connect and see errors such as "invalid username or password", "error 691" or "error 718".

Our Network Engineers are working on this problem as a matter of high...
Port 995 Email Delays - UPDATE
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27th of October 2006, 17:11:11Service Issues
[On-going Issues]
This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:-
http://servicestatus.net/index?id=640

Despite some minor hinderences we are now in a position whereby...
Port 995 Email Delays - UPDATE
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24th of October 2006, 18:13:51Service Issues
[On-going Issues]
This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:-
http://servicestatus.net/index?id=637

As announced last week, we have taken the decision to rebuild...
PAYH Control Panel (36886) - RESOLVED
<This post is a follow-up>
23rd of October 2006, 11:59:29Service Issues
[All OK]
This is an update to the previously reported problem affecting Pay-As-You-Host v2 customers. A copy of the original announcement can be found here:-
http://www.servicestatus.net/index?id=638

Our engineers have identified and resolved the cause of...
PAYH Control Panel (36886) - NEW
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23rd of October 2006, 10:09:02Service Issues
[Services Down]
We are currently aware of a problem affecting Pay-As-You-Host v2 customers whereby configuration changes made via the control panel are not being implemented. Any credit added to the account is also not being displayed correctly.

Our engineers are...
Port 995 Email Delays - UPDATE
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18th of October 2006, 15:50:26Service Issues
[On-going Issues]
This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:-
http://servicestatus.net/index?id=636

Steps are still underway to build a larger, more resilient...
Port 995 Email Delays - UPDATE
<This post is a follow-up>
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13th of October 2006, 16:21:54Service Issues
[On-going Issues]
This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:-
http://servicestatus.net/index?id=632

We are still experiencing email delays and heavy load across the...
PAYH Control Panel (36500) - RESOLVED
<This post is a follow-up>
13th of October 2006, 13:07:27Service Issues
[All OK]
This is an update to the previously reported problem affecting Pay-As-You-Host customers. A copy of the previous announcement can be found here:-
http://servicestatus.net/index?id=633

Our developers have identified and resolved a problem with one...
Webmail Maintenence - Friday 13th October 6:00am - 7:00am
12th of October 2006, 17:15:27Announcements (Metronet)
Maintenence Window:-
Friday 13th October 6:00am - 7:00am

Service Affected:-
Webmail

Duration of expected customer impact:-
Up to 10 minutes during the maintenence window

Detailed description of work to be performed:-
We are moving the webmail...
PAYH Control Panel (36500) - NEW
<View the update to this post>
12th of October 2006, 15:12:17Service Issues
[Services Down]
We are currently aware of a problem affecting Pay-As-You-Host v2 customers whereby configuration changes made via the control panel are not being implemented. Any credit added to the account is also not being displayed correctly.

Our developers are...
Port 995 Email Delays - UPDATE
<This post is a follow-up>
<View the update to this post>
09th of October 2006, 12:58:40Service Issues
[On-going Issues]
This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:-
http://servicestatus.net/index?id=631

We are continuing to investigate the cause of the delayed...
Port 995 Email Delays - UPDATE
<This post is a follow-up>
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06th of October 2006, 16:18:06Service Issues
[On-going Issues]
This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the previous post can be found here:-
http://servicestatus.net/index?id=630

We are still experiencing high load across our servers resulting...
Port 995 Email Delays - UPDATE
<This post is a follow-up>
<View the update to this post>
05th of October 2006, 17:29:03Service Issues
[On-going Issues]
This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the last announcement can be found here:-
http://servicestatus.net/index?id=628

We are currently looking at possible resolutions to combat...
Planned Router Maintenence - Thursday 5th October 2:00am - 6:00am
04th of October 2006, 16:56:32Announcements (Metronet)
Maintenence Window:-
Thursday 5th October 2:00am - 6:00am

Service Affected:-
Broadband connectivity

Duration of expected customer impact:-
Up to 5 minutes during the maintenence window

Detailed description of work to be performed:-
We will be...
Port 995 Email Delays - UPDATE
<This post is a follow-up>
<View the update to this post>
04th of October 2006, 15:33:58Service Issues
[On-going Issues]
This is an update to the previously announced problem causing email delays for Port995 customers. A copy of the original announcement can be found here:-
http://servicestatus.net/index?id=627

Our engineers are continuing to work on this problem as...
Port 995 Email Delays - NEW
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03rd of October 2006, 14:04:05Service Issues
[Services Down]
We are currently aware of a problem resulting in incoming email delays for Port995 customers.

Those affected may find that email sent to them is yet to arrive in their mailboxes. Our network engineers are investigating the problem and further...
Just The Name Mail Problem (Ref 34106) - UPDATE
<This post is a follow-up>
03rd of October 2006, 12:28:51Service Issues
[All OK]
This issue has now been fully resolved.

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