Posts from June 2006
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2005 :
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| Network Incident Report: 9PM - 11PM, 22/6. | |
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| <This post is a follow-up> | |
| 23rd of June 2006, 17:20:06 | Service Issues [All OK] |
| Last Night, at 9PM, PlusNet suffered a major network incident which impacted on many (but not all) services hosted within our Sheffield data centres. This included email, our web portals and customer hosted websites. Our Customer Support centre also... | |
| Pay As You Host Maintenance - 24th June 12:01am - 4:00am | |
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| 23rd of June 2006, 17:17:57 | Announcements (Metronet) |
| Service Affected:- Pay as You Host Maintenance Window:- 24th June 12:01am - 4:00am Detailed description of work to be performed:- We are upgrading some of the hardware on one of the Pay as You Host servers. Expected Customer Impact:- Hosted... | |
| Various Issues - UPDATE | |
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| <This post is a follow-up> | |
| 23rd of June 2006, 00:59:39 | Service Issues [On-going Issues] |
| This is an update to the email, webspace, portal and FTP problem reported in service status earlier. A copy of this report can be found at: http://usertools.plus.net/status/archive/1151011801.htm As previously reported the problems with email, DNS... | |
| Various Issues - UPDATE | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 22nd of June 2006, 22:53:11 | Service Issues [On-going Issues] |
| This is an update to the email, webspace, portal and FTP problem reported in service status earlier. A copy of this report can be found at: http://usertools.plus.net/status/archive/1151011801.htm As previously reported the problems with email, DNS... | |
| Phone System Problem - RESOLVED | |
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| <This post is a follow-up> | |
| 22nd of June 2006, 22:41:56 | Service Issues [All OK] |
| This is an update to the phone system problem reported in service status earlier. A copy of this report can be found at: http://usertools.plus.net/status/archive/1151012416.htm The problems with the phone system have now been resolved and the... | |
| Phone System Problem - NEW | |
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| <View the update to this post> | |
| 22nd of June 2006, 21:45:39 | Announcements (BT) |
| We are currently investigating a problem with our phone system which was causing some customers not to be able to contact the support team. We believe the problem has now been resolved and calls are coming through to our agents and are continuing to... | |
| Various Issues - NEW | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 22nd of June 2006, 21:28:48 | Service Issues [On-going Issues] |
| Our engineers are currently working on a problem with email, customer websites hosted on homepages, FTP, DNS and our web portal. We believe the problems with email, DNS and our web portal have now been resolved and we are monitoring the services to... | |
| Various Issues - NEW | |
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| <View the update to this post> | |
| 22nd of June 2006, 20:35:19 | Service Issues [On-going Issues] |
| We are currently experiencing issues with various services, namely email and homepages. The PlusNet website is also currently down. We have Network Engineers on site and expect an update shortly. We apologise for any inconveniences this will have... | |
| JTN - DNS Issues | |
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| 22nd of June 2006, 09:25:14 | Service Issues [On-going Issues] |
| Our engineers are currently investigating problems with DNS propagation for JTN customers. This may mean that sites or email may be unavailable if recent changes have been made to your settings. We apologise for any inconvenience that this may... | |
| Pay As You Host - RESOLVED | |
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| <This post is a follow-up> | |
| 21st of June 2006, 13:46:56 | Service Issues [All OK] |
| The previously reported problem with PAYH has now been resolved, testing is showing that customer websites are now available and loading normally. Please accept our apologies for the inconvenience caused. Kind Regards, Dave Tomlinson Customer... | |
| PAYH - Problems activating new accounts | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 20th of June 2006, 19:55:10 | Service Issues [On-going Issues] |
| Our engineers are still investigating the previously reported issue with activating new accounts on the PayH platform. This is now no longer thought to be a side effect of earlier MySQL issues that were causing some hosted sites to intermittently... | |
| PAYH - Problems activating new accounts | |
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| <View the update to this post> | |
| 20th of June 2006, 12:11:43 | Service Issues [On-going Issues] |
| New signups - Pay As You Host We are currently investigating a problem with the activation of new accounts on the PAYH service. Customers are able to signup new accounts via the online form, however these are not being properly activated within... | |
| PayH - MySQL Timeouts (Ref: 33036) - Resolved | |
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| <This post is a follow-up> | |
| 15th of June 2006, 17:08:16 | Service Issues [All OK] |
| This is an update to the previously reported problem with the PayH platform, full details of which can be found here: http://servicestatus.net/admin/index?id=462 Our engineers have now resolved the previously reported problem with MySQL on the Pay... | |
| PayH - MySQL Timeouts (Ref: 33036) - New | |
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| <View the update to this post> | |
| 15th of June 2006, 15:32:19 | Service Issues [On-going Issues] |
| Our engineers are currently investigating a problem with the MySQL server on the Pay As You Host platform. This is causing pages to display warnings about not being able to connect to the MySQL server. An update will be posted regarding this once... | |
| Intermittent Email Problem (Ref 32925) - RESOLVED | |
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| <This post is a follow-up> | |
| 12th of June 2006, 13:56:38 | Service Issues [All OK] |
| This update follows on from the previous report regarding email issues reported in service status earlier today. A copy of this report can be found at: http://usertools.plus.net/status/archive/1150051966.htm The previously reported problems with... | |
| Intermittent Email Problem (Ref 32925) - NEW | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 11th of June 2006, 18:53:54 | Service Issues [Services Down] |
| This update follows on from the previous report regarding email issues reported in service status earlier today. A copy of this report can be found at: http://usertools.plus.net/status/archive/1150043562.htm Some customers are continuing to... | |
| Email and Webmail intermittent problems (Ref 32918) - RESOLVED | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 11th of June 2006, 16:34:07 | Service Issues [All OK] |
| This is an update to the email issues reported in service status earlier today. A copy of this report can be found at: http://usertools.plus.net/status/archive/1150032990.htm The problem with POP3 email and webmail has now been resolved and... | |
| Pay As You Host Problem - (Ref 32921) - RESOLVED | |
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| <This post is a follow-up> | |
| 11th of June 2006, 13:44:02 | Service Issues [All OK] |
| This is an update to the previously reported issues with the PAYH service, the original report can be found here for your reference: http://servicestatus.net/index?id=456 Our engineers have identified and resolved the problem with Pay As You Host... | |
| Email and Webmail intermittent problems (Ref 32918) - UPDATE | |
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| <View the update to this post> | |
| 11th of June 2006, 13:36:01 | Service Issues [Services Down] |
| This is an update to the email issues reported in service status on earlier today. A copy of this report can be found at: http://usertools.plus.net/status/archive/1150018671.htm Our network engineers are continuing to work on the problems... | |
| Pay As You Host Problem - (Ref 32921) - New | |
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| <View the update to this post> | |
| 11th of June 2006, 13:12:04 | Service Issues [Services Down] |
| Our engineers are currently investigating a problem with Pay As You Host. This is causing some hosted websites to be slow to load or be unavailable. We are working to bring the sites back up as soon as possible and will post a further update as soon... | |
| Planned Maintenance- Friday June 9th 2:00-8:00 | |
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| 08th of June 2006, 17:46:23 | Announcements (Metronet) |
| Due to our ongoing relocation project we will be moving some servers from our existing building to our new co-location facility tomorrow morning. We will be moving 9 of our email servers, our portal servers and some additional back up servers. The... | |
| Inbound Email Delivery Delays (problem no. 31938) - Resolved | |
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| <This post is a follow-up> | |
| 08th of June 2006, 16:31:03 | Service Issues [All OK] |
| This is an update to the previously detailed issues with incoming mail delays. A copy of the previous report can be found here for your reference: http://usertools.plus.net/status/archive/1149697804.htm Mail delivery times have improved further... | |
| Pay As You Host (PAYH) Ref 32817- Resolved | |
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| <This post is a follow-up> | |
| 08th of June 2006, 12:24:11 | Service Issues [All OK] |
| This is an update to the previously reported issues with the PAYH service, the original report can be found here for your reference: http://servicestatus.net/index/post-chain?id=450 We successfully installed new hardware to run the PAYH service... | |
| Inbound Email Delivery Delays (problem no. 31938) - Update | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 07th of June 2006, 16:45:03 | Service Issues [On-going Issues] |
| This is an update to the previously detailed issues with incoming mail delays. A copy of the previous report can be found here for your reference: http://usertools.plus.net/status/archive/1149522981.htm Mail delivery times have improved further... | |
| Pay As You Host (PAYH) Ref 32817- Maintenance | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 07th of June 2006, 14:23:34 | Service Issues [On-going Issues] |
| As detailed in Service Status earlier today, we are installing new hardware to run the PAYH service this evening. To reduce the impact on our customers, the installation will begin at 4am, and is expected to last for approximately 3 hours.... | |
| Pay As You Host (PAYH) Ref 32817- New | |
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| <View the update to this post> | |
| 07th of June 2006, 13:48:36 | Service Issues [On-going Issues] |
We have received intermittent reports of speed issues with PAYH recently, and also experienced some brief outages with regards to the websites hosted on this service. Some performance issues have been reported this morning, where affected websites... | |
| CGI speed issues (32818)- Resolved | |
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| 07th of June 2006, 13:42:38 | Service Issues [All OK] |
| This is an update regarding a CCGI performance issue reported earlier today: http://usertools.plus.net/status/archive/1149671553.htm This has now been resolved. The cause of this issue was a rogue script in use by one of our customers. This caused... | |
| Inbound Email Delivery Delays (problem no. 31938) - Update | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 06th of June 2006, 16:22:57 | Service Issues [On-going Issues] |
| This is an update to the previously detailed issues with incoming mail delays. After the improvements in delivery times over the weekend, mail delivery times yesterday saw further improvements. On Monday our mail platform delivered a total of... | |
| Pay As You Host Problem - (Ref 32219) - New | |
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| <This post is a follow-up> | |
| 06th of June 2006, 16:14:30 | Service Issues [On-going Issues] |
| Our engineers are currently carrying out further work on the Pay As You Host platform after this morning's problems. This is being done as a result of customers experiencing further time outs during the afternoon. Once further information is... | |
| Pay As You Host Problem - (Ref 32219) - New | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 06th of June 2006, 12:01:45 | Service Issues [All OK] |
| Our engineers have now resolved the issue that was causing Pay As You Host sites to be slow or unresponsive and will continue to monitor the situation over the next few hours. Additionally, we will be looking at ways to improve the over all... | |
| Pay As You Host Problem - (Ref 32219) - New | |
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| <View the update to this post> | |
| 06th of June 2006, 08:48:52 | Service Issues [On-going Issues] |
| Our engineers are currently investigating a problem with Pay As You Host. This is causing some hosted websites to be slow to load or unavailable. We are working to bring the sites back up and will post a further update as soon as more information... | |
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