Posts from April 2006
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2005 :
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[Dec]10 posts
| Port995, Just the Name and Pay as You Host - RESOLVED | |
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| <This post is a follow-up> | |
| 29th of April 2006, 20:48:26 | Service Issues [All OK] |
| As previously reported the problems with Port 995, Just the Name and Pay as You Host have now been resolved. We will continue to monitor the services to ensure that there is no repeat of the problem. Kind Regards, Dave Tomlinson Customer Suppor | |
| Mail Server Issues | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 28th of April 2006, 10:21:40 | Service Issues [On-going Issues] |
| We believe that the issue with the mail server has now been fully resolved. All customers should now be receiving mail as normal. We would like to apologise for any inconvenience caused. | |
| Port995, Just The Name and Pay as You Host | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 28th of April 2006, 10:20:15 | Service Issues [On-going Issues] |
| We believe that the issues with the above named servers have now been resolved. Customers should now be receiving their normal service, although we will be monitoring this very closely. | |
| Data Transfer Issue | |
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| <This post is a follow-up> | |
| 28th of April 2006, 10:18:09 | Service Issues [On-going Issues] |
| We believe that we have resolved the issues with routing and the underlying cause of the problem. All service should now be restored, although we will continue to monitor the situation very closely | |
| Port995, Just The Name and Pay as You Host | |
|---|---|
| <View the update to this post> | |
| 27th of April 2006, 10:53:27 | Service Issues [Services Down] |
| We are currently investigating issues with the above named services. We believe that these issues are related to the problem with the link to one of our London sites. We currently have engineers working on these issues and will provide a further... | |
| Mail Server Issues | |
|---|---|
| <View the update to this post> | |
| 27th of April 2006, 10:44:07 | Service Issues [Services Down] |
| We are currently investigating an issue with the server mail.metronet.co.uk. This means that customers using this server will be unable to receive email temporarily. No email will be lost during this time. Our engineers are currently working on... | |
| Data Transfer Issue | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 27th of April 2006, 09:49:19 | Service Issues [Services Down] |
| We have identified the cause of the data transfer issue. This is a problem with the link to one of our London sites. Our engineers are currently working on this issue and expect to have it fully resolved shortly. | |
| Data Transfer Issue | |
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| <View the update to this post> | |
| 27th of April 2006, 08:50:33 | Service Issues [Services Down] |
| We are currently investigating a data transfer issue affecting a large section of the customer base. This will mean that customers can connect to the Internet but cannot view web pages or connect to email. Our network engineers are working on... | |
| Scheduled Maintenance- Port995 | |
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| 26th of April 2006, 14:48:16 | Announcements (Metronet) |
As some of you will be aware, we have had some issues with outages on the Port995 service recently. To combat this we will be replacing some equipment on one of the Port995 servers on the evening of the 27th of April. During this time there may... | |
| Portal Slowdown | |
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| <This post is a follow-up> | |
| 19th of April 2006, 09:17:18 | Service Issues [On-going Issues] |
| Our engineers are currently investigating a problem that is causing slowdown on our portal. They are handling this as a matter of urgency and they hope to have normal service restored shortly. We will post a further update once more information is... | |
| Portal Slowdown | |
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| <This post is a follow-up> | |
| <View the update to this post> | |
| 18th of April 2006, 14:08:37 | Service Issues [On-going Issues] |
| We have located the cause of the portal slowdown and have implemented a short term fix until we can resolve this fully overnight. We will provide a further update on this as soon as the issue is resolved. We would like to apologise for any... | |
| Portal Slowdown | |
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| <View the update to this post> | |
| 18th of April 2006, 13:42:33 | Service Issues [On-going Issues] |
| We are aware that a number of customers are currently experiencing speed related problems with the Portal and Portal Forums. Our Networks Team are currently investigating this and we shall provide updates as soon as they become available. | |
| Port 995 Email - RESOLVED (Ref 31692) | |
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| <This post is a follow-up> | |
| 16th of April 2006, 15:49:00 | Service Issues [All OK] |
| The previously reported problem with Port 995 has now been resolved and customers should now be able to send and receive email as normal. Please accept our apologies for the inconvenience this problem has caused. Kind Regards, Dave Tomlinson... | |
| Port 995 Email - NEW (Ref 31692) | |
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| <View the update to this post> | |
| 16th of April 2006, 12:32:17 | Service Issues [On-going Issues] |
| We are currently investigating a problem with Port 995 email. We expect the problem to be resolved shortly and will post a further update when more information is available. Kind Regards, Dave Tomlinson Customer Support | |
| Webspace, Email and FTP Problem - RESOLVED (Ref 31665) | |
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| <This post is a follow-up> | |
| 13th of April 2006, 19:36:51 | Service Issues [All OK] |
| The previously reporting problems with email webspace and FTP have now been resolved and customers should be able to access them normally. Please accept our apologies for the inconvenience that this problem has caused. Kind Regards, Dave... | |
| Webspace, Email and FTP Problem - NEW (Ref 31665) | |
|---|---|
| <View the update to this post> | |
| 13th of April 2006, 19:09:44 | Service Issues [Services Down] |
| We are currently investigating a problem with customer websites hosted on Homepages not displaying or timing out, with FTP and with POP3 and IMAP email failing to authenticate or timeout. We will post a further update when more information is... | |
| Member Centre Problem - NEW (Ref 31659) | |
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| 13th of April 2006, 17:05:01 | Service Issues [On-going Issues] |
| We are currently investigating a problem which is causing pages in the Member Centre of our web portal to time out or not display correctly. We will post an update when more information is available. Kind Regards, Dave Tomlinson Customer Support | |
| JTN - DNS Changes | |
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| <This post is a follow-up> | |
| 13th of April 2006, 08:39:52 | Service Issues [All OK] |
| Our engineers have now resolved the problems that we were seeing with DNS Changes on the JTN Name Servers. Any DNS changes should now propagate correctly, though there might still be some delays. Please accept our apologise for the inconvienience... | |
| Email Authentication - New (Ref 31627) | |
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| 12th of April 2006, 13:50:14 | Service Issues [On-going Issues] |
| Our engineers are currently investigating a problem with Metronet mailboxes that is causing authentication to fail. We hope to have this resolved shortly, and will post a further update once more information is available. Kind Regards, Jonathan... | |
| Portal Login Problem - NEW (Ref 31607) | |
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| 11th of April 2006, 15:11:24 | Service Issues [On-going Issues] |
| We are currently investigating a problem causing some customers invalid username or password errors when trying to log into our portal or being logged out of the portal randomly. We will post a further update when more information is available.... | |
| Mail Server Issues | |
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| <This post is a follow-up> | |
| 11th of April 2006, 14:21:38 | Service Issues [All OK] |
| The mail server issues have now been resolved. All customers should now be able to access mail as normal. | |
| Mail Server Issues | |
|---|---|
| <View the update to this post> | |
| 11th of April 2006, 10:38:37 | Service Issues [Services Down] |
| We are currently investigating an issue with our mail server. This may mean that customers may not be able to retrieve email. Our engineers are working on this and we will provide an update as soon as possible. | |
| JTN - DNS Changes | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 11th of April 2006, 08:14:16 | Service Issues [On-going Issues] |
| Our engineers are continuing to investigate this issue. We will provide a further update shortly. | |
| Slow Speeds - NEW (Ref 31576) | |
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| <This post is a follow-up> | |
| 11th of April 2006, 01:28:32 | Service Issues [All OK] |
| Our network engineers have confermed that the problems with the slow speeds that customers have been seeing has now been resolved. Services should now return to normal. | |
| Slow Speeds - NEW (Ref 31576) | |
|---|---|
| <View the update to this post> | |
| 10th of April 2006, 21:49:48 | Service Issues [On-going Issues] |
| Our network engineers are currently on site working on the problems that some of our customers are seeing with slow browsing. We also believe that the problem is affecting other things including email and gaming. We will post a further update when... | |
| Sheffield Datacentre Maintenance - Wednesday 12th April 4am - 7am | |
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| 07th of April 2006, 21:40:16 | Announcements (Metronet) |
| Service Affected:- All Sheffield based services - Email, web portal, FTP, Homepages, FrontPage Detailed description of work to be performed:- On Wednesday 12th April from 4am we will be doing a full test of our power systems, UPS backup and... | |
| Sheffield Datacentre Maintenance - Tuesday 11th April 4am - 5am | |
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| 07th of April 2006, 21:37:09 | Announcements (Metronet) |
| Service Affected:- Email and web portal Background information:- In order to provide resiliency with the services we offer our customers we operate our services from multiple physical locations. Some of our services such as ADSL, FRIACO and... | |
| JTN - DNS Changes | |
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| <View the update to this post> | |
| 07th of April 2006, 15:30:30 | Service Issues [On-going Issues] |
| Our engineers are currently investigating problems with DNS changes propagating within our DNS platform, this means that any DNS changes made currently will not take effect. We apologise for the inconvenience that this causes and will post a... | |
| Authentication Issues - Resolved | |
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| <This post is a follow-up> | |
| 06th of April 2006, 10:50:59 | Service Issues [All OK] |
| The previously reported problems with authentication on ADSL connections has now been resolved, and customers are able to connect up as normal. If you are still experiencing connection problems, then we would first suggest that you enter your... | |
| Authentication Issues - New | |
|---|---|
| <View the update to this post> | |
| 06th of April 2006, 10:13:14 | Service Issues [On-going Issues] |
| Our engineers are currently investigating reports of authentication problems when trying to connect to their ADSL connections. This may result in you seeing a username or password incorrect message. We would first suggest that you enter your... | |
| Planned Maintenance Portal Servers | |
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| 05th of April 2006, 16:27:54 | Announcements (Metronet) |
| Planned Maintenance Portal Servers Thursday 5th April 5am - 7am Duration:- 2 hours Detailed Description of work:- Code upgrades to the portal servers to improve overall operation of these servers. Expected Customer Impact:- The portal will be... | |
| Portal Slowdown | |
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| 04th of April 2006, 10:10:20 | Service Issues [On-going Issues] |
| We are currently investigating some issues which are causing slow access to the portal. Some pages are timing out or taking longer than usual to load. More information will be supplied shortly. | |
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