Posts from July 2005
History
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2009 :
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2008 :
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2007 :
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2006 :
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2005 :
[Jan]7 posts
[Feb]5 posts
[Mar]10 posts
[Apr]11 posts
[May]5 posts
[Jun]6 posts
[Jul]11 posts
[Aug]7 posts
[Sep]12 posts
[Oct]7 posts
[Nov]2 posts
[Dec]10 posts
| Credit/Debit Card Processor Issue | |
|---|---|
| <This post is a follow-up> | |
| 28th of July 2005, 19:25:08 | Service Issues [All OK] |
| Payment procesing issues have now been resolved by Barclays. | |
| Credit/Debit Card Processor Issue | |
|---|---|
| <View the update to this post> | |
| 28th of July 2005, 17:46:32 | Service Issues [On-going Issues] |
| Barclays have informed us that card processing is currently unavailable due to some problems on their network which is resulting in all card payments currently being declined. They are working to resolve and therefore if you are attempting to make... | |
| Credit/Debit Card Processor Issue | |
|---|---|
| <This post is a follow-up> | |
| 24th of July 2005, 10:36:49 | Service Issues [All OK] |
| Payment procesing issues have now been resolved by Barclays. | |
| Credit/Debit Card Processor Issue | |
|---|---|
| <View the update to this post> | |
| 24th of July 2005, 08:14:17 | Service Issues [On-going Issues] |
| Barclays have informed us that card processing is currently unavailable due to some problems on their network which is resulting in all card payments currently being declined. They are working to resolve and therefore if you are attempting to make... | |
| Telephone line problems (Resolved) | |
|---|---|
| <This post is a follow-up> | |
| 19th of July 2005, 08:17:08 | Service Issues [All OK] |
| We have now reactivated our main telephone lines successfully, and new calls to our London number or our national-rate number are being routed correctly. Please accept our apologies for any problems caused by the use of our backup phone system last... | |
| Telephone line problems | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 13th of July 2005, 13:08:32 | Service Issues [On-going Issues] |
| The phone lines are now available once again, but unfortunately we weren't able to activate the main lines, so at present this is still on the backup phone system. | |
| Telephone line problems | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 13th of July 2005, 12:32:03 | Service Issues [On-going Issues] |
| Our phone lines are currently unavailable while we attempt to re-enable our main telephone lines. Our apologies for the problems thus far - please bear with us during this change-over period. | |
| Telephone line problems | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 11th of July 2005, 10:11:27 | Service Issues [On-going Issues] |
| We have now switched our national-rate number (0870 284 0284) has now been rerouted to our backup telephone system. Please note that the backup system does have a lower capacity than our main lines, and there is no call steering system (when you... | |
| Telephone line problems | |
|---|---|
| <View the update to this post> | |
| 11th of July 2005, 09:07:43 | Service Issues [On-going Issues] |
| We're currently experiencing technical difficulties with our main incoming support telephone number (020 7043 8202). For the time-being we have switched to a backup telephone system. Currently our 0870 number is also not functioning, as this number... | |
| Database/Account Access | |
|---|---|
| <This post is a follow-up> | |
| 03rd of July 2005, 14:32:55 | Announcements (Metronet) |
| The work on the customer databases is now complete. | |
| Database/Account Access | |
|---|---|
| <View the update to this post> | |
| 03rd of July 2005, 10:57:32 | Announcements (Metronet) |
| Please be aware that access to ADSL customer account panels and associated databases will be limited for the next few hours. | |
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