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| Planned Server Maintenance - Wednesday 25th June 7.30am-8.30am. | |
|---|---|
| 24th of June 2008, 13:49:44 | Announcements (Metronet) |
| Maintenance Window:- Wednesday 25th June 7.30am-8.30am. Service Affected:- PAYH Services Duration of expected customer impact:- Up to 30 minutes. Detailed description of work to be performed:- We are updating some of the certificates on the... | |
| Billing and Customer Support Availability (52021) - RESOLVED | |
|---|---|
| <This post is a follow-up> | |
| 16th of June 2008, 08:24:27 | Service Issues [All OK] |
| This is an update to the previously reported problem affecting billing and support availability for JTN, PAYH and Port995 customers. A copy of the last announcement can be seen here:- http://servicestatus.net/index?id=796 The problem has now been... | |
| Billing and Customer Support Availability (52021) - UPDATE | |
|---|---|
| <This post is a follow-up> | |
| <View the update to this post> | |
| 13th of June 2008, 08:30:45 | Service Issues [On-going Issues] |
| Following the scheduled maintenance yesterday morning we have continued to work on the residual issues on the Port995 service. We hope to have all these resolved later on today and will post confirmation when this is complete. You can see the... | |
| Billing and Customer Support Availability (52021) - NEW | |
|---|---|
| <View the update to this post> | |
| 12th of June 2008, 08:32:41 | Service Issues [Services Down] |
| Our engineers have recently identified a problem affecting our billing and email support systems. This has been caused by unexpected complications following the data centre migration that took place... | |
| Planned Server Maintenance - Thursday 12th June 0.00am-7.00am. | |
|---|---|
| 03rd of June 2008, 08:29:49 | Announcements (Metronet) |
| Maintenance Window:- Thursday 12th June 0.00am-7.00am. Service Affected:- All Just The Name and Port995 services. Duration of expected customer impact:- Up to 7 hours. Detailed description of work to be performed:- We will be moving servers to a... | |
| Changes to Parbin Helpdesk Opening Hours | |
|---|---|
| 31st of March 2008, 15:41:25 | Announcements (Metronet) |
| With effect from April 1st, we will be changing the opening hours of our telephone helpdesk on the Just-the-Name, Pay-as-you-Host and Port995 services. Our support team will be available to take calls between 09:00am and 5:30pm Mon-Fri (excluding... | |
| Port995 Email Rejection(50827) - RESOLVED | |
|---|---|
| <This post is a follow-up> | |
| 27th of March 2008, 08:26:06 | Service Issues [All OK] |
| This is an update to the previously reported problem causing Port995 customers' email to be rejected. A copy of the original announcement can be seen here:- http://servicestatus.net/index?id=790 The problem has now been resolved and customers... | |
| Port995 Email Rejection(50827) - RESOLVED | |
|---|---|
| <This post is a follow-up> | |
| 26th of March 2008, 12:10:16 | Service Issues [All OK] |
| This is an update to the previously reported problem resulting in emails to Port995 customers being incorrectly rejected. Our network engineers have identified and fixed this problem. Please accept our apologies for any inconvenience this may have... | |
| Port995 Email Rejection(50827) - NEW | |
|---|---|
| <View the update to this post> | |
| 26th of March 2008, 10:02:39 | Service Issues [On-going Issues] |
| We are currently investigating an issue resulting in Port995 customers' email being rejected. This problem will result in emails being bounced with a '550' error message. Updates to this problem will be provided as we receive them. Please... | |
| Datacentre Outage | |
|---|---|
| <This post is a follow-up> | |
| 21st of February 2008, 11:32:24 | Service Issues [All OK] |
| This is an update to the previously reported issue resulting in some of our servers being offline. A copy of the previous announcement can be found here:- http://servicestatus.net/index?id=788 All Plesk servers and services are now back online and... | |
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